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 Terms of Use
 Disclaimer about Prices
 Notice to International Customers
 Shipping and Handling
 

Printable order form

 Return Policy
 DVD Return Policy
 Bookstore Discount
 Pre-approved customer accounts


Terms of Use
The following Terms of Use apply to use of the relapse.org website located at http://www.relapse.org (the "Site"). The Site is the property of Herald Publishing House, a non-profit 501(c)(3) and a public charity 509(a)(3), also doing business as Independence Press. By ordering from the Site, you are indicating that you have read, understand, and agree to the terms of use. If you do not agree to these terms, please do not order from the Site.

Relapse.org reserves the right, at its sole discretion, to change, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use.
Disclaimer about Prices
Prices are subject to change without notice.

Relapse.org shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price or containing any other incorrect information or typographical errors. Relapse.org shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Relapse.org shall immediately issue a credit to your credit card account in the amount of the charge.
Notice to International Customers
Orders for delivery to locations outside the United States and Canada will not be processed from this Web site. You may email us with your order or phone in your order by contacting customer service at 1-800-767-8181 or (816) 521-3015. If your order is to be shipped to an APO or FPO address, please call or email us with your order.

Catalog prices are listed in U.S. currency. Prices will fluctuate with variations in the currency of your local country and the U.S. exchange rate on the dollar. Special items may involve added cost due to import duty.

The mailing of goods to certain countries may be restricted or prohibited in the sole discretion of Relapse.org.

Shipping and Handling
United States shipping and handling is based on the total dollar amount of order before taxes:
  • 0 - $35.00 : $9.00
  • $35.01 - $199.99 : 20% of the order total
  • $200 and over : Actual shipping plus $15.00 handling fee
For even faster service on any size order, choose overnight, two-day, or other special shipping arrangements and pay actual shipping charge plus a $10.00 handling fee.
Foreign shipping rates vary, please contact Customer Service.

For any order totaling over 150 lbs., an approximate shipping charge will be shown, and you will be contacted to confirm the actual shipping charge.

 
Tax
Missouri residents add 7.85% sales tax.

Printable order form

Need a printable copy of our order form?  Click on the link below for a PDF copy.

Printable order form

Return Policy
We hope you enjoy your product, but if you are not 100% satisfied with your purchase, you can return the product and receive a full refund.

  • You can return a product for up to sixty (60) days from date of invoice with prior authorization from customer service (if prior authorization is not obtained, a restocking fee may apply). Product must be returned in original condition .

  • Exceptions:

    • o Videos: May be returned if unopened and within thirty (30) days from date of invoice for full credit, minus shipping costs and 15% restocking fee. If item is defective, it may be exchanged or returned for full credit within thirty (30) days from date of invoice.

      o Dated Material: Credit will be given for dated material (quarterly or yearly publications) returned within thirty (30) days of invoice date. No credit will be given for dated material returned after thirty (30) days from invoice date.

  • If your item(s) are damaged in shipment, please contact Customer Service within thirty (30) days of receipt.

  • Address returns to:
    Herald House Returns
    1001 W. Walnut
    Independence, MO USA
    64050

  • DVD Return Policy
    If unopened and within thirty days from date of purchase, DVDs may be returned for full credit minus shipping costs and 15% restocking fee. Defective DVDs may be exchanged or returned for full credit within thirty days from date of purchase.

     

    Copyright and Trademark Notice

     

    All text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to Relapse.org, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Relapse.org’s prior express written consent.

     

    Indemnification

     

    You agree to indemnify and hold harmless Relapse.org and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

    Bookstore Discount
    Titles published by Herald House/Independence Press……………….40%
    Titles from other publishers………………………………………...…20%

    Pre-approved customer accounts
    You may order on account if you establish a pre-approved cutomer account. Please contact sales@relapse.org to apply for an account.



    Alcoholism

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