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|Disclaimer about Prices|
|Prices are subject to change without notice.|
Relapse.org shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price or containing any other incorrect information or typographical errors. Relapse.org shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Relapse.org shall immediately issue a credit to your credit card account in the amount of the charge.
|Notice to International Customers|
|Orders for delivery to locations outside the United States and Canada will not be processed from this Web site. You may email us with your order or phone in your order by contacting customer service at 1-800-767-8181 or (816) 521-3015. If your order is to be shipped to an APO or FPO address, please call or email us with your order.|
Catalog prices are listed in U.S. currency. Prices will fluctuate with variations in the currency of your local country and the U.S. exchange rate on the dollar. Special items may involve added cost due to import duty.
The mailing of goods to certain countries may be restricted or prohibited in the sole discretion of Relapse.org.
|Shipping and Handling|
|United States shipping and handling is based on the total dollar amount of order before taxes: |
For even faster service on any size order, choose overnight, two-day, or other special shipping arrangements and pay actual shipping charge plus a $10.00 handling fee.
- 0 - $35.00 : $9.00
- $35.01 - $199.99 : 20% of the order total
- $200 and over : Actual shipping plus $15.00 handling fee
Foreign shipping rates vary, please contact Customer Service.
For any order totaling over 150 lbs., an approximate shipping charge will be shown, and you will be contacted to confirm the actual shipping charge.
Missouri residents add 7.725% sales tax.
|Retail orders of $150 or more will receive a 10% discount.|
Printable order form
Need a printable copy of our order form? Click on the link below for a PDF copy.
Printable order form
|General Policy – All Returns other than Videos|
- Contact Customer Service within 30 days of receipt to report items damaged in shipment.
- Contact Customer Service before returning unwanted or overstocked items to obtain permission to return.
- Accepted up to 12 months from date of invoice, with prior return authorization.
- Must include the following information to ensure proper credit: ISBN, title, invoice number, and invoice date. The purchase order number is also helpful, but not required.
- Must be in like-new condition (for example: no blemishes, stickers or labels, no markings or indentations; no bent edges, pages, or spines; no moisture damage).
- Items returned that are not in like-new condition may be returned to the customer at the customer’s expense.
- Will accept active titles only; out of print items are not returnable.
- Exceptions to this policy may be made at the publishing house’s discretion and a restocking fee may apply.
- Address returns to:
Herald House Returns
1001 W. Walnut
Independence, MO USA
|Video Return Policy|
|If unopened and within thirty days from date of purchase, videotapes may be returned for full credit minus shipping costs and 15% restocking fee. Defective tapes may be exchanged or returned for full credit within thirty days from date of purchase.|
Copyright and Trademark Notice
|Titles published by Herald House/Independence Press……………….40%|
Titles from other publishers………………………………………...…20%
|Pre-approved customer accounts|
|You may order on account if you establish a pre-approved cutomer account. Please contact firstname.lastname@example.org to apply for an account. |