FAQ

Economy Shipping

Economy shipping is available in the USA for shipments containing ONLY books, CDs, DVDs, and/or other printed materials.  If this shipping method is selected for an order containing non-qualifying products, the order will be cancelled.

Delivery may take up to 14 days.

Return Policy

We hope you enjoy your product, but if you are not 100% satisfied with your purchase, you can return the product and receive a full refund.

You can return a product for up to sixty (60) days from date of invoice with prior authorization from customer service (if prior authorization is not obtained, a restocking fee may apply). Product must be returned in original condition .

Exceptions:
-Videos: May be returned if unopened and within thirty (30) days from date of invoice for full credit, minus shipping costs and 15% restocking fee. If item is defective, it may be exchanged or returned for full credit within thirty (30) days from date of invoice.

-Dated Material: Credit will be given for dated material (quarterly or yearly publications) returned within thirty (30) days of invoice date. No credit will be given for dated material returned after thirty (30) days from invoice date.

If your item(s) are damaged in shipment, please contact Customer Service within thirty (30) days of receipt.

Address returns to:
Herald House Returns
1001 W. Walnut St.
Independence, MO USA 64050-3562

Tax
Missouri residents will be charged appropriate sales tax.

Missouri tax exempt organizations need to contact sales@relapse.org prior to placing their first order to be setup accordingly.